We aim to process all orders as quickly as possible.  Stock items will be despatched within 1-2* working days and you will receive a shipping email with tracking details to let you know your order is on its way.  Non stock or special order items take around 7-10 working days. 
*These timescales may vary at very busy times and will make every effort to keep you informed in the unlikely event of a delay.

Shipping Times

UK Mainland - Next working day
UK Highlands, Islands & Southern Ireland - 2 working days
Europe - 2-5 working days depending on your Country.
International - 6-10 working days depending on your Country.

Shipping Rates
Rates vary depending on the size and value of your order. You can see the final shipping amount at the checkout before committing to purchase, just enter your destination country to calculate this.

Please accurately provide your shipping address to assure delivery. P.O. Box address will not be accepted and we accept no liability for goods lost as a result of poor or incorrect shipping details.

Lost Packages
If your goods have been declared as lost by the courier, a replacement will be dispatched as soon as possible. 

Damaged Packages
If your goods arrive damaged, please email with photos showing this damage.  It is also vital that you send photos of the internal and external packaging as claims cannot be processed without this evidence.  Upon receipt of this, a replacement can be shipped and the damaged part will be collected when delivery is made.

Customs Clearance
If you are outside the EU, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such charges must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.